videoclip uploading help

we regret we cannot give email support for people having problems uploading a videoclip - there are simply far too many different formats and video applications for us to be able to offer practical help for your unique setup! however if you are having problems, the following notes may be of help:

supported file formats

the software on the server supports a wide range of different formats. to find if a certain file format is supported, we recommend just uploading a small clip as a test. if you have problems, formats that might work most reliably include AVI (mpeg4 encoding) MPG (mpeg1 or mpeg2 encoding).

tips for small files

make your files as small as possible by ensuring the video is shot in good light conditions (grainy videoclips result in a much bigger file size). if your clip is too big, try reducing the resolution or length of the video.

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