a 'bounced' email refers to an email that the server has attempted to send you that has been returned (i.e. 'bounced') as undeliverable.

'bouncing' emails are not generally anything to do with our system - rather they indicate that there is something wrong with your email address. this could be one of the following:
  • your mailbox is full
  • your email account is no longer active
  • there was a temporary server problem at your ISP or email provider

because temporary problems can generate 'bounced' emails, they are only something to worry about if they happen all the time - in this case you'll need to contact your ISP or email provider.

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